Drawing on our understanding of community expectations and contemporary government policy and service trends, we assist our clients evaluate and implement policies, strategies and service delivery models.
Our services are delivered by an interdisciplinary team of policy analysts, management consultants and specialists in ageing, affordable housing, health and disability.
Our reputation for delivering results is based on our ability to:
- Facilitate strategic thinking and decision making processes by our clients
- Involve stakeholders in genuine engagement
- Undertake qualitative and quantitative research and financial analysis
- Interpret market trends and government policy
- Provide high quality, easy to read reports
Our social policy, research and strategy practice is led by Peter Cranko. Our services in this area include:
Evaluation and review
Our experience ranges from designing and running three year longitudinal studies which evaluate large government programs, through to reviewing client outcomes for not-for-profit service providers.
Previous projects include:
- Process and outcome evaluations
- Governance reviews
- Client satisfaction studies
- Post occupancy reviews
Strategy and service plans
We help our clients make sense of their complex operating environments and set clear priorities for the future. Services include:
- Market analysis
- Stakeholder / customer analysis
- Competitor analysis
- Strategic directions: issues and options paper
- Strategy workshops
- Strategic and business plans
- Service development plans
Business cases and program design
The human services sector is changing and our clients need fresh approaches to the way they deliver services, projects and programs. We help our clients develop their own responses to leading practice, nationally and internationally, to ensure they remain leaders in their fields.
Projects and programs often involve implementing new service delivery arrangements along with redeveloping property assets.
Projects are often further complicated through cross sector partnerships which mix grant funding with private finance. Services include:
- Stakeholder engagement to inform policy and programs
- Literature reviews
- Business cases
- Feasibility studies
- Options evaluation
- Complex cashflow models
- Risk analysis
Organisation change
We help our clients manage processes that create effective and sustainable organisational change.
Our approach to change management engages the key stakeholders who are affected by the change and who, in turn, impact on how successfully the change takes hold. Services include:
- Implementation support – new policies, programs or services
- New organisation set-ups
- Mergers
- Restructuring
Qualitative and quantitative research
We combine policy expertise with specialist research skills to undertake social research and inquiry. Drawing on our policy expertise our studies are tailored to answer our clients’ questions. Our surveys deliver independence with a credible evidence base. Our research methods include
- Client, stakeholder, community and staff surveys
- Research design
- Ethics approval
- On-line, telephone and paper based surveys
- Collection of data through qualitative techniques (such as interviews, focus groups and deliberative workshops)
- Analysis of existing quantitative data sets
